Customer Service & Operations Manager – Health & Fitness Digital Business

Careers

Deliver exceptional customer service across multiple channels (email, chat, phone, social media) to ensure a seamless user experience.
Develop and implement customer service policies that enhance satisfaction and retention.
Manage order processing, subscriptions, and membership inquiries for digital fitness platforms.
Train and lead customer support teams to maintain high service standards.
Monitor and analyze customer feedback, complaints, and service metrics to drive improvements.
Optimize self-service tools, FAQs, and chatbot automation for efficient customer support.
Ensure smooth operations for digital fitness services, including troubleshooting technical issues.
Collaborate with marketing and product teams to align customer service strategies with business goals.

Bachelor’s degree in Business, Customer Service, or related field.
3+ years of experience in customer service and operations within the health & fitness or digital industry.
Strong understanding of CRM systems, customer support tools, and digital service operations.
Excellent communication, problem-solving, and leadership skills.
Ability to analyze customer data and implement strategies for service improvement.
Passion for health, fitness, and digital wellness solutions.