Careers
Customer Service & Operations Manager – Health & Fitness Digital Business
Responsibilities
- Deliver exceptional customer service across multiple channels (email, chat, phone, social media) to ensure a seamless user experience.
- Develop and implement customer service policies that enhance satisfaction and retention.
- Manage order processing, subscriptions, and membership inquiries for digital fitness platforms.
- Train and lead customer support teams to maintain high service standards.
- Monitor and analyze customer feedback, complaints, and service metrics to drive improvements.
- Optimize self-service tools, FAQs, and chatbot automation for efficient customer support.
- Ensure smooth operations for digital fitness services, including troubleshooting technical issues.
- Collaborate with marketing and product teams to align customer service strategies with business goals.
Qualifications
- Bachelor’s degree in Business, Customer Service, or related field.
- 3+ years of experience in customer service and operations within the health & fitness or digital industry.
- Strong understanding of CRM systems, customer support tools, and digital service operations.
- Excellent communication, problem-solving, and leadership skills.
- Ability to analyze customer data and implement strategies for service improvement.
- Passion for health, fitness, and digital wellness solutions.